Terms and conditions

Terms & Conditions

 

Welcome to Medscrub Media.

These Terms & Conditions (“Terms”) govern your access to and use of the Medscrub Media website and your engagement with our digital marketing services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Medscrub Media

Medscrub Media is a digital marketing agency specializing in services for doctors, clinics and healthcare professionals.

Our services may include:

  • SEO for Doctors

  • Google Ads Management

  • Social Media Marketing

  • Website Design & Development

  • Content Marketing

  • Link Building

  • Online Reputation Management

  • Digital strategy and consulting

  • Other related marketing services

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorized access to our website or systems

  • Introduce malicious software or harmful code

  • Copy or reproduce website content without permission

  • Interfere with website security or functionality

  • Use our website to violate another person's rights

  • Submit false, misleading or fraudulent information

  • Use our website in a way that could damage Medscrub Media or its reputation

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Service Information

We make reasonable efforts to ensure that the information on our website is accurate and current.

However, service descriptions, features, pricing, availability and other information may change without prior notice.

Information displayed on the website should not be interpreted as a guarantee that a particular service or outcome will be suitable for every practice.

4. Digital Marketing Results

Digital marketing performance depends on many factors outside our control, including:

  • Competition

  • Search engine algorithms

  • Advertising platform policies

  • Market conditions

  • Location

  • Specialty

  • Website quality

  • Budget

  • Patient demand

  • Client responsiveness

  • Existing online reputation

  • Third-party platform changes

Therefore, Medscrub Media does not guarantee specific rankings, traffic levels, leads, appointments, revenue, reviews or other marketing results unless a specific written agreement expressly provides otherwise.

Examples, case studies, statistics and results shown on our website are illustrative or based on specific circumstances and should not be interpreted as a guarantee of identical results for your practice.

5. Google, Meta and Other Third-Party Platforms

Our services may involve third-party platforms including Google, Google Ads, Meta, Instagram, Facebook, YouTube, LinkedIn and other platforms.

These platforms operate independently and may change their:

  • Algorithms

  • Advertising policies

  • Fees

  • Features

  • Approval requirements

  • Ranking systems

  • Terms of service

Medscrub Media is not responsible for changes, suspensions, restrictions, outages or decisions made by third-party platforms.

6. Healthcare Marketing Disclaimer

Medscrub Media provides marketing and digital communication services, not medical services.

We do not provide:

  • Medical diagnosis

  • Medical treatment

  • Medical advice

  • Emergency medical services

  • Patient diagnosis or clinical decision-making

Any healthcare-related content created as part of our services should be reviewed and approved by the relevant healthcare professional before publication where appropriate.

The healthcare professional or practice remains responsible for the accuracy, legality and clinical appropriateness of medical claims made through its website, advertisements or social media channels.

7. Client Responsibilities

Clients are responsible for providing accurate and timely information required to perform the services.

You agree to:

  • Provide accurate business and practice information

  • Provide required approvals and access

  • Review content and advertising materials where applicable

  • Ensure that information supplied to us can lawfully be used

  • Provide timely feedback

  • Ensure that healthcare claims and professional information are accurate

  • Comply with applicable laws and professional regulations

  • Maintain necessary licenses, registrations and permissions for your practice

Delays caused by incomplete information, delayed approvals or unavailable access may affect project timelines.

8. Content Approval

Where content is created for a client, the client may be responsible for reviewing and approving the content before publication, depending on the agreed service arrangement.

Once content or advertising material has been approved by the client, Medscrub Media may rely on that approval for publication or campaign execution.

Clients remain responsible for ensuring that approved information about their practice, services, qualifications and medical claims is accurate.

9. Pricing and Payments

Service fees will be communicated through the applicable proposal, quotation, package or service agreement.

Unless otherwise agreed in writing:

  • Fees are payable according to the agreed payment schedule.

  • Taxes may apply as required by applicable law.

  • Third-party costs may be charged separately where applicable.

  • Advertising spend is generally separate from our management fees unless expressly stated otherwise.

  • Domain, hosting, software, paid tools, stock assets and other external costs may be billed separately.

Failure to make payments when due may result in suspension of services.

10. Refunds and Cancellation

Refunds and cancellation terms will depend on the specific service agreement or proposal accepted by the client.

Because digital marketing services may involve work performed, resources allocated, subscriptions, advertising setup or third-party costs, fees may not always be refundable once work has commenced.

Any refund eligibility will be determined according to the applicable written agreement and applicable law.

11. Intellectual Property

Unless otherwise agreed in writing:

Medscrub Media retains ownership of its:

  • Brand materials

  • Templates

  • Internal processes

  • Marketing frameworks

  • Strategies

  • Systems

  • Proprietary tools

  • Pre-existing materials

Upon receipt of applicable fees, the client may receive rights to use final deliverables specifically created for the client, subject to the terms of the applicable agreement.

Third-party materials remain subject to their respective licenses.

12. Website Development

For website design and development projects, the scope, number of pages, features, revisions, integrations, hosting and maintenance responsibilities will be determined by the applicable proposal or agreement.

Additional requirements outside the agreed scope may involve additional charges and timelines.

13. SEO and Link Building

SEO and link-building services are intended to improve a website's overall search visibility and authority.

We do not guarantee:

  • A specific Google ranking

  • A first-page ranking

  • A specific number of backlinks

  • A particular traffic increase

  • A particular number of enquiries or appointments

We will use reasonable professional efforts and ethical strategies consistent with the agreed scope.

14. Online Reputation Management

Medscrub Media may assist with monitoring, responding to and improving online reputation.

We do not guarantee that:

  • Every negative review will be removed

  • A platform will delete a review

  • A particular rating will be achieved

  • Every review request will result in a positive review

We do not encourage fake, misleading or fabricated reviews.

Any review-generation strategy should be based on genuine patient experiences and comply with applicable platform policies and laws.

15. Confidentiality

We may receive confidential business information from clients during the course of providing services.

We will take reasonable steps to keep confidential information private and use it only for legitimate business purposes connected with the services.

Clients should not provide unnecessary sensitive personal or patient information through ordinary communication channels.

16. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience or informational purposes.

Medscrub Media does not control and is not responsible for the content, availability, security or policies of third-party websites.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

  • Maintenance

  • Technical problems

  • Hosting issues

  • Security incidents

  • Internet disruptions

  • Third-party service failures

  • Circumstances beyond our reasonable control

18. Limitation of Liability

To the maximum extent permitted by applicable law, Medscrub Media will not be liable for indirect, incidental, consequential or special losses arising from the use of our website or services.

This may include loss of:

  • Profits

  • Revenue

  • Business opportunities

  • Data

  • Reputation

  • Expected marketing results

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Medscrub Media, its team members and service providers harmless from claims, losses, damages or expenses arising from:

  • Your misuse of our website

  • Your violation of these Terms

  • Information or materials supplied by you

  • Your violation of applicable laws

  • Your infringement of another person's rights

  • Your healthcare or professional claims published through marketing materials

20. Suspension or Termination

We may suspend or terminate services where reasonably necessary, including in circumstances involving:

  • Non-payment

  • Material breach of these Terms

  • Fraudulent activity

  • Illegal activity

  • Abuse of our team

  • Misuse of our services

  • Security concerns

Termination does not remove obligations that accrued before termination.

21. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by applicable law or agreed in a written contract.

Subject to applicable law, disputes relating to these Terms or our services shall be subject to the jurisdiction of the appropriate courts at [City, State, India].

23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. Entire Agreement

These Terms, together with any applicable service agreement, proposal, quotation and Privacy Policy, constitute the terms governing your use of our website and services, unless a separate written agreement states otherwise.

Where there is a conflict between these Terms and a signed service agreement, the terms of the signed service agreement will generally prevail for the specific services covered by that agreement.

25. Contact Us

For questions regarding these Terms & Conditions, please contact:

Medscrub Media

Important Notice

Medscrub Media is a digital marketing agency and not a medical service provider. Nothing on this website should be considered medical advice, diagnosis or treatment.

For medical concerns, patients should consult a qualified healthcare professional.