Privacy Policy

Privacy Policy

At Medscrub Media (“Medscrub Media”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, contact us, request a consultation, subscribe to our communications, or use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Medscrub Media

Medscrub Media is a digital marketing agency focused on doctors, clinics and healthcare professionals. We provide services including SEO, Google Ads management, social media marketing, website design, content marketing, link building, online reputation management and related digital marketing services.

Website: [MEDSCRUBMEDIA.COM]

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information You Provide

This may include:

  • Name

  • Email address

  • Phone number

  • Clinic or practice name

  • Medical specialty

  • Practice location

  • Website URL

  • Business information

  • Services you are interested in

  • Information submitted through contact or consultation forms

  • Information provided when communicating with us

  • Billing and transaction information where applicable

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • General website usage information

  • Cookies and similar technologies

We use this information primarily to operate, secure and improve our website and understand how visitors use it.

3. How We Use Your Information

We may use personal information for purposes including:

  • Responding to enquiries and consultation requests

  • Providing quotations and information about our services

  • Delivering and managing our services

  • Communicating with clients

  • Managing client accounts and projects

  • Processing payments where applicable

  • Sending service-related communications

  • Sending marketing communications where permitted

  • Improving our website and services

  • Understanding website traffic and user behaviour

  • Measuring marketing campaign performance

  • Preventing fraud, misuse and security threats

  • Maintaining business and legal records

  • Complying with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to the purpose for which it was collected unless permitted by applicable law.

4. Marketing Communications

If you provide your contact details or otherwise consent to receive marketing communications, we may send information about:

  • Digital marketing services

  • Healthcare marketing insights

  • New services

  • Educational content

  • Offers or promotions

  • Webinars, guides or resources

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at [Privacy Email Address].

Service-related communications may still be sent when necessary to provide services you have requested.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and measure marketing performance.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Analytics

  • Website performance

  • Remembering preferences

  • Marketing and advertising measurement

We may use third-party services such as analytics, advertising or website tools that place cookies or similar technologies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Services

We may use trusted third-party service providers to help operate our business and website.

These may include providers for:

  • Website hosting

  • Analytics

  • Advertising

  • Email communication

  • Payment processing

  • CRM and lead management

  • Website security

  • Customer support

  • Marketing automation

These providers may process information on our behalf and are expected to handle information in accordance with applicable requirements and contractual obligations.

7. Google and Advertising Services

We may use services such as Google Analytics, Google Ads and other advertising or analytics platforms to understand website activity and measure advertising performance.

These services may collect information through cookies, pixels or similar technologies according to their own privacy policies and applicable settings.

We do not control the privacy practices of third-party platforms and recommend reviewing their respective privacy policies.

8. How We Share Information

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary with:

  • Service providers working on our behalf

  • Technology and hosting providers

  • Payment processors

  • Analytics and advertising providers

  • Professional advisers

  • Legal or regulatory authorities where required

  • Business successors in connection with a merger, acquisition, restructuring or transfer of business

We share information only to the extent reasonably necessary for the relevant purpose or as required or permitted by applicable law.

9. Healthcare Information

Medscrub Media provides marketing services to healthcare professionals.

Our website is not a platform for providing medical diagnosis or treatment.

Please do not submit patient medical records, medical history, diagnostic information, prescriptions, photographs or other sensitive patient information through ordinary website enquiry forms unless specifically requested through an appropriate and secure process.

If you are a healthcare professional using our services, you are responsible for ensuring that information you provide to us is lawfully collected and shared with us.

10. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services

  • Maintaining business records

  • Resolving disputes

  • Maintaining financial and accounting records

  • Meeting legal or regulatory requirements

  • Protecting our legitimate business interests

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law and its effective provisions, you may have rights relating to your personal information, including rights to:

  • Request information about how your data is processed

  • Request correction of inaccurate information

  • Request deletion or erasure where applicable

  • Withdraw consent where processing is based on consent

  • Request information about certain processing activities

  • Raise concerns regarding the handling of your personal information

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our website and services are intended primarily for adults, healthcare professionals, businesses and organizations.

We do not knowingly seek to collect personal information from children through our website.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. International Data Transfers

Some third-party service providers we use may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual or other appropriate safeguards.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:

Medscrub Media

18. Consent

By using our website and voluntarily providing personal information, you acknowledge this Privacy Policy and consent to the processing of your information as described here, to the extent consent is the applicable legal basis.

Where applicable law requires a separate or specific consent, we will seek that consent through an appropriate mechanism.